Privacy policy.

Talking Stone Gallery is a New Zealand online gallery offering hand-carved pounamu, greenstone jewellery, and corten steel sculpture from Christchurch, New Zealand.

For privacy, order, delivery, or returns questions, contact Talking Stone Gallery through the contact form on this website.

We collect the information needed to run the gallery and complete customer orders, including names, email addresses, phone numbers, billing and shipping addresses, order details, account details, wishlist activity, cart activity, contact form messages, and customer support correspondence.

We may also collect technical information such as device type, browser type, IP address, pages visited, referral source, and site usage data through cookies and analytics tools.

We use personal information to process orders, arrange delivery, provide customer support, manage customer accounts, respond to enquiries, prevent fraud or misuse, improve the website, meet tax and accounting obligations, and keep accurate business records.

Where email marketing is offered, we only send promotional messages when we have consent or another lawful basis to do so. Customers can unsubscribe from marketing emails at any time.

We take reasonable steps to protect personal information from loss, unauthorised access, misuse, disclosure, alteration, or destruction.

We share information only where needed to operate the store, including with payment processors, delivery and courier providers, email providers, website hosting providers, analytics providers, professional advisers, or regulators where required by law.

Payment card details are handled by secure payment providers and are not stored directly by Talking Stone Gallery on this website.

Customers have the right to ask for access to personal information we hold about them and to request correction if that information is wrong or incomplete, subject to the Privacy Act 2020.

If a customer is concerned about how personal information has been handled, they should contact us first so we can review and respond. Customers may also contact the Office of the Privacy Commissioner in New Zealand.

This website may use cookies and similar technologies to keep the cart working, remember preferences, understand site performance, improve customer experience, and protect the website from misuse.

Customers can disable cookies in their browser, but some store features, including cart and checkout functionality, may not work correctly.

Prices are shown in New Zealand dollars unless stated otherwise. We aim to keep product descriptions, images, availability, and pricing accurate and up to date.

Submitting an order does not guarantee acceptance if an item has sold, a payment fails, a delivery address cannot be serviced, or there is an obvious pricing or listing error. If this happens, we will contact the customer and arrange a correction, replacement, or refund where appropriate.

Orders are packed with care and shipped using suitable tracked or insured delivery services where available. Delivery timeframes are estimates and can be affected by courier networks, customs, weather, public holidays, and remote delivery areas.

For international orders, customers are responsible for any customs duties, import taxes, brokerage fees, or local charges applied by the destination country unless stated otherwise at checkout.

If an order arrives damaged, incorrect, or materially different from its description, the customer should contact us promptly with photos and order details so we can assess the issue and arrange a remedy.

Refunds, repairs, replacements, or returns will be handled in line with the Consumer Guarantees Act, Fair Trading Act, and other applicable New Zealand consumer laws. Nothing in this policy limits rights customers may have under New Zealand law.

Because many pieces are unique artworks or carved natural stone, change-of-mind returns may be assessed case by case and must be requested before sending any item back.

We may update this page when our website, services, legal obligations, or operating practices change. The latest version will always be published on this page.